Cake Ordering Guidelines
Thank you for allowing Simply Sweet to be a part of your upcoming special celebration. You may place your order in person or by phone: (540) 786-7584. Please DO NOT email or fax cake orders.
We create our cakes according to your specific instructions. To make ordering as easy and as convenient as possible, we have implemented the following guidelines:
- Allow a minimum of 48 hours for a basic cake (spray of flowers and message)
- Allow a minimum of 1 week for a themed cake
- Allow a minimum of 2 weeks for a specialty cake
It’s never too early to place an order. Dates book up fast!
For simple cake designs, order by phone
When ordering by phone, please have your credit card information ready. A 50% non-refundable deposit is required when placing your order. For your security, the credit card MUST be presented when the cake is picked up.
Specialized cakes are best ordered in-person
Please order in-person if you would like to have a cake with a specific picture, theme, or color (swatch required). We will need to see a picture and/or theme to give you an artwork quote (Copyright laws are applicable).
Please call ahead, to schedule a wedding cake consultation.
Wedding Cake Consultations
Saturday consultations are limited due to our wedding cake delivery schedule. Please call ahead for consultation availability.
There is a $25.00 fee for Wedding Cake Consultations. The fee will be applied to your balance, if your order is placed within 24 hours.
Please allow one hour for a wedding cake consultation.
Our hours of operation are:
|Monday – Friday||10:00 a.m. – 6:00 p.m.|
|Saturday||10:00 a.m. – 4:00 p.m.|
Please provide the following information when placing your order:
- Caterer contact information
- A small swatch (piece of fabric) will be needed to match colors
- Reception location name
- Full address
- Phone number
- Contact information of your reception site
- Reception start time
- Earliest time the reception hall will be available for delivery
We have wedding cake pictures available for you to view. If you have a picture of a cake, feel free to bring it with you.
We cannot control the weather; therefore, we will have your cake ready for pickup on the day that you requested. In the event of snow, our parking lot will be plowed, and access to our store will not be a problem. If you need to make any changes, cancellations, or postponements, please note that we require a minimum 48 hour notification. Should your event need to be postponed or cancelled at the last minute, we will be happy to give you freezing instructions. We DO NOT have freezer capacity to store your cake beyond the pick-up date.
A minimum of 48 hours is required for any changes, postponements or cancellations.
NO EXCEPTIONS! (Excluding Wedding Cakes)